Experience Best-in-Class Customer Service
At TalentWise® we take pride in delivering best-in-class customer service, in fact, we're the only provider ranked by HRO Today Magazine in the Top 5 "Overall" and for "Quality of Service" for the last five years. Part of how we've received such honors is we work with our customers to do things that have never been done before and help them advance their businesses. We apply feedback and knowledge gained from our customers which allows us to continually better ourselves. We strive every day to earn and maintain our customer's trust, and in doing so, we've intentionally built a different kind of company - one that is highly successful and has our customers raving about.
What you can look forward to as a TalentWise customer:
- Close Partnership. You receive a dedicated TalentWise customer support team that becomes intimately familiar with your account and serves as an extension of your HR team. They are directly accessible through a dedicated toll-free number specifically assigned to you, and we strive to answer your calls every time during normal business hours, typically within just a few rings.
- On-Shore Support. Our entire customer support team is located at our corporate headquarters in Bothell, Washington. They work closely with our leadership and product teams and are always up to speed on all aspects of the TalentWise Solutions.
- The TalentWise Promise. We will deliver a great hiring experience to you and your new hires, every time!
What our customers are saying
- Shelley Williams
HR Manager, CompuCom Systems "Talent Wise's service and product is better than any other background vendor that we have ever worked with and we have had the opportunity to work with over seven different vendors in the past. Hands down, TalentWise has exceeded our original expectations. TalentWise provides us with flexibility in registration methods, confidence in the accuracy of results, increased efficiency in onboarding, reduction in costs, and has provided us with the ability to onboard hires faster. Their customer service and support staff is the best we have ever experienced. The integrity of their staff and dedication to their clients is absolutely amazing. I would and do highly recommend any and all companies to sign on with TalentWise."
- Rachel Mayse
Senior Strategic Operations Manager, 24 Seven Inc. "Right from the start, TalentWise impressed us with their efficient, professional manner—an approach that not only inspired confidence, but generated the results we were looking for. We had been working with another provider to provide our background checks for over five years and were tired of their poor customer service and not having any human contact when we needed assistance. By partnering with TalentWise, we have been consistently provided with customer service that goes above and beyond."
"Additionally, because of the ability TalentWise has to integrate with our ATS system, they have also been able to provide us with better turnaround time and a better workflow for our employees. From their state-of-the-art Client Portal system to their helpful, knowledgeable, friendly staff, our experience with TalentWise confirms to us that we've partnered with true leaders."
- Petra Fetters
SPHR, Human Resources Director, BDS Marketing Inc. "The thing that struck me about TalentWise is that they feel like a big company with all their support tools and systems, but that they can deliver a highly customizable solution with a personalized touch, much like a boutique shop. What is great about the TalentWise team is that they make us feel like we are the most important client, as if we are their only client. The customer service has been excellent; they're always at the ready to take care of us."
