Experience Best-in-Class Customer Service
At TalentWise® we take pride in delivering best-in-class customer service. In fact, we've been on Workforce Management’s “Hot List” for the last six years, and have been ranked by HRO Today in the “Baker’s Dozen” in the categories of “Overall” and for “Quality of Service” for the last seven years. We work with our customers to help them advance their businesses. We use feedback from them to continuously improve. We strive every day to earn and maintain our customer's trust, and in doing so, we've intentionally built a different kind of company - one that is highly successful and has our customers raving about.
What you can look forward to as a TalentWise customer:
- Close Partnership. You receive a dedicated TalentWise customer support team that serves as an extension of your HR team. They are directly accessible through a dedicated toll-free number specifically assigned to you, and we strive to answer your calls every time during normal business hours, typically within just three rings.
- On-Shore Support. Our entire customer support team is located at our corporate headquarters in Bothell, Washington. They work closely with our leadership and product teams and are always up to speed on all aspects of the TalentWise Solutions.
- The TalentWise Promise. We will deliver a great hiring experience to you and your new hires, every time!
What our customers are saying:
- Hadley Brink
Onboarding Consultant, Chipotle Mexican Grill
"TalentWise truly is a joy to work with. Not only do they provide a wonderful solution but they work with their clients to make sure every need is met. During our implementation we came across a road block in which TalentWise quickly collaborated and worked to resolve with us. They treat their customer as a top priority and really focus on making the overall process as streamlined as possible. The TalentWise team is knowledgeable, efficient, friendly and there when you need them!"
- Angel Lane
VP of Human Resources, Debbie's Staffing
"With TalentWise, we were able to eliminate most of our manual processes around background screening, allowing our recruiters to focus on what's important...quickly getting the candidates to work."
- Kathleen Metcalf
Owner and Talent Consultant, Bullseye Hiring
"Having TalentWise services at my fingertips gives me the ability to produce the results my clients expect - background checks, references, skills assessments, etc. The 24/7 electronic dashboard access gives me the flexibility I need to do business when the demand appears. With TalentWise, we're ready to process candidates into new hires for our clients!"
- Laura Oleksa
Human Resources Manager, Aluminum Line Products
"I love the ease of the system. It is one-stop shopping and you can see the progress of each job as it is completed. TalentWise has made my life so much easier."
- Alan Gordon
Recruiter, BHI Co.
"We were searching for a company that could meet our needs not only to provide a more streamlined solution to our onboarding problem but that would also bring us real results with a tangible ROI. Since using TalentWise we have been able to decrease the number of days it takes to gather the required paperwork and also have an increase in the accuracy of the data received. It has been very helpful within our department to have one place to login and see the status of any candidate within the process and their support staff has been excellent and prompt in resolving any questions or issues that we have encountered. TalentWise has been the right choice for us."