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TalentWise is 100% dedicated to customer satisfaction and delivering the best experience in our industry. We've been named a "Top Employment Screening and Assessments Provider" by HRO Today magazine the last three years and included in Workforce Management magazine's "Hot List of Employment-Related Screening Providers" the last five years.
Our commitment to providing world class support begins and ends with putting people first. In fact, that's our mantra. TalentWise is committed to delivering a satisfying experience with our products and services that put people first with each and every interaction we have with our customers.
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TalentWise Earns Top 5 Ranking for 4th Consecutive Year in HRO Today’s 2011 Customer Satisfaction Ratings
November 17, 2011
Bothell, Wash. (November 17, 2011)—TalentWise, a leading Hiring Process Management (HPM) solutions provider, announced today that HRO Today magazine has ranked the company one of the top five screening providers in two categories – “Overall” and “Quality of Service” – in their 2011 Baker’s Dozen Customer Satisfaction Ratings: Employee Screening. TalentWise is the only employment screening solution provider to earn a top five ranking in both categories for four consecutive years.
HRO Today’s rankings are based on customer survey data from the top screening providers’ customers. Each respondent was asked about services provided, scope and scale of services, and the quality and satisfaction with the services.
“At TalentWise, we strive to be a trusted business partner and to ensure our solutions drive the bottom line results our clients expect,” said Todd Owens, COO, TalentWise. “Competing among a field of over 1,200 companies, TalentWise is proud to be recognized by HRO Today as a leader in our industry for the 4th consecutive year. We look forward to delivering increasingly innovative technology and award-winning service for many years to come.”
The report’s results were based upon provider data and an anonymous satisfaction survey completed by customers of the top screening service providers from around the country. Survey results comprise of both large and small employers, with simple to very complex needs. The rankings are based on point assignments and weightings of questions – plus a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Rankings and weightings are determined statistically, and all feedback is from customers.
“Talentwise consistently ranks among the best screening providers and has, once again, demonstrated their commitment to service excellence with great quality of service ratings from their customer respondents,” added Elliot Clark, CEO and Publisher of HRO Today Magazine.
This news comes on the heels of TalentWise being recognized for several other awards this year, including Workforce Management magazine's "The Hot List” and Taleo Business Edition “Partner of the Year.”
For more information about TalentWise, visit www.talentwise.com.
About TalentWise
TalentWise is the industry-leading Hiring Process Management (HPM) solutions provider, enabling HR, staffing, and recruiting professionals to hire more productively, responsibly, and compliantly. TalentWise is committed to delivering innovative technology and superior customer service and has been named a “Top Employment Screening and Assessments Provider” by HRO Today magazine the last four years and included in Workforce Management magazine’s “Hot List of Employment-Related Screening Providers” the last five years. For more information about TalentWise, visit www.talentwise.com.
About SharedXpertise Media
SharedXpertise Media is the leader in providing media, summits and forums that develop professional practices in the areas of corporate responsibility, human resources and financial management. Its media offerings include print and online publications; its summits are conferences and its forums offer association membership programs. SharedXpertise serves strategy-level corporate executives in the human resources, finance, compliance and sustainability professions in North America, Europe and Asia.
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People First
Putting people first means giving you access to a dedicated support team that intimately knows your account inside and out and provides a service level beyond anything you've ever experienced with your employment screening and onboarding vendor(s).
With TalentWise, you'll have a dedicated Account Manager that is personally committed to ensuring the success of your investment with TalentWise. Your Account Manager will help get you up and running quickly and will remain with you throughout your lifetime as a TalentWise customer. It's your account manager's #1 priority to ensure your satisfaction and work closely with you to optimize your TalentWise solution.
We're proud to say that since 2003, we've consistently maintained a 95%+ customer satisfaction rating (as rated annually in our customer surveys) and have seen very little attrition. In fact, customer referrals have been one of our leading sources for new business.
Our commitment to our customers is that we will continue to over-invest in customer support and take the mantra of people first to even greater levels. We'll do this by incorporating customer-driven feedback into our products and services at every turn. We look forward to treating you to a world-class support experience!
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